Miiller’s Llano Smokehouse Satisfaction Guarantee
We, at Miiller’s, want you to know that if you are not completely satisfied with any of our products you will receive a full refund or replacement. Your satisfaction is guaranteed by us and is our top priority. We want you to be happy with our products and become a long time friend as so many have. You can count on us and the top quality of our products!
Customer Service Information
If you have any concerns, questions, corrections or suggestions please call us toll free at 1-866-570-0315. Your satisfaction is our top concern.
Products Damaged in Shipment
We are happy to guarantee your satisfaction concerning our products and their quality. We cannot always control what happens to that product once it leaves our hands. All products shipped from our location are considered in good condition when accepted by the transportation company. We are not responsible for damage suffered in transit. If damage occurs, please notify us immediately so we can contact our shipper to arrange for a refund and/or replacement. Thank you for your cooperation in this matter.
Summer Shipments
From May 1 to October 1 all packages must be shipped overnight or second day to protect the quality of our products. We will also ship all products during these months in a Styrofoam lined container with ice packs for their protection. Any additional cost will be incurred by buyer.
All Other Shipments
During the fall, winter and spring months we will ship all products in our normal shipping containers. Because all of our products are fully cooked (except our smoked and peppered bacon) they may thaw and are perfectly safe to eat. The packaging that we place our products in help to protect the quality of all our items.
Substitutions
During our busier season we may be forced to substitute an item with something of equal or greater value in order for your gifts to be delivered to your recipients on time. We regret any inconvenience this may cause so we would like to thank you for your cooperation.
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